Search

Knowing your rights

Information on the rights and protections that are in place to help you, including Ofcom's General Conditions and the Business Broadband Speeds Code of Practice.

https://www.ofcom.org.uk/advice-for-businesses/knowing-your-rights

Make a complaint

Ofcom may be able to help you complain about phone, broadband and postal services, TV, radio and on-demand programmes, interference to wireless devices, or something you have seen on a video-sharing platform.

https://www.ofcom.org.uk/complaints

Broadcast and On Demand Bulletin

The Broadcast and On Demand Bulletin reports on investigations into potential breaches of Ofcom’s codes and rules for TV, radio and video-on-demand programmes.

https://www.ofcom.org.uk/about-ofcom/bulletins/broadcast-bulletins

Your right to request a decent broadband service: What you need to know

20 March 2024

Everything you need to know about your right to request a decent broadband service.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/broadband-uso-need-to-know

Complain about TV, radio or on demand services

01 August 2023

Ofcom may be able to help you complain about or report issues relating to phone, broadband and postal services, TV, radio and on-demand programmes, interference to wireless devices, or something you have seen on a video-sharing platform. Complain

https://www.ofcom.org.uk/complaints/complain-about-tv-radio-a-website

Spectrum information

Information on the radio spectrum, including the UK Frequency Allocation Table, broadcast transmitter guidance and interface requirements.

https://www.ofcom.org.uk/spectrum/information

Radio broadcast licences

The licensing process for UK radio stations and details of current licensees.

https://www.ofcom.org.uk/manage-your-licence/radio-broadcast-licensing

The communications sector at a glance

Facts and statistics on the communications industry, taken from Ofcom's research publications.

https://www.ofcom.org.uk/research-and-data/facts

Telecoms price rises – what are your rights?

20 January 2023

Many telecoms customers face rising costs for their home phone, mobile and broadband services in the next few months, as some providers increase their prices.

https://www.ofcom.org.uk/news-centre/2023/telecoms-price-rises-what-are-your-rights

Notify a video-sharing platform to Ofcom

You can notify a video-sharing service to Ofcom by submitting a notification form online.

https://www.ofcom.org.uk/online-safety/information-for-industry/vsp-regulation/notify

Annual monitoring report on the postal market

07 December 2023

We monitor the postal market in the UK, looking at things like Royal Mail's performance and customers' experiences.

https://www.ofcom.org.uk/postal-services/information-for-the-postal-industry/monitoring_reports

TV operations

Information about TV operations, including licensee data collection and access services reports.

https://www.ofcom.org.uk/tv-radio-and-on-demand/information-for-industry/tv

Complain about mobile, phone or internet services

05 July 2021

Ofcom may be able to help you complain about or report issues relating to phone, broadband and postal services, TV, radio and on-demand programmes, interference to wireless devices, or something you have seen on a video-sharing platform. Complain

https://www.ofcom.org.uk/complaints/complain-about-phones-or-internet-services

About Ofcom

We regulate the TV, radio and video-on-demand sectors, fixed-line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.

https://www.ofcom.org.uk/about-ofcom

Open data

27 November 2023

Ofcom’s open data is a mix of data from or about the companies we regulate in the communications sector, and the citizens and consumers who use them.

https://www.ofcom.org.uk/research-and-data/data/opendata

Electromagnetic fields (EMF)

How to comply with Ofcom’s new rules on EMF, including an EMF calculator you can use to assess compliance.

https://www.ofcom.org.uk/spectrum/emf

Look up TV broadcast licensees

Ofcom is responsible for licensing all UK commercial television services. This section contains information for licensees, including guidance notes and updates, as well as application forms and a list of current Ofcom TV broadcast licensees. This section highlights our current licensees

https://www.ofcom.org.uk/manage-your-licence/tv-broadcast-licences/current-licensees

Tips for cutting your phone, broadband and pay-TV costs

29 June 2022

Steps you can take to make sure you're not paying too much for your phone, broadband or pay-TV services.

https://www.ofcom.org.uk/news-centre/2022/tips-for-cutting-phone-broadband-and-pay-tv-costs

Making a complaint and using ADR schemes

You can use this page to see which ADR scheme your provider belongs to.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/adr-schemes

Contracts

If you're thinking of signing up to a new contract, there are a few things you might want to consider first.

https://www.ofcom.org.uk/advice-for-businesses/contracts